FAQs

1. Does voguebling Ship Worldwide?

Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

2. How Much Does Shipping Cost?

For your convenience, we ship worldwide and offer two shipping methods for most places: Standard (7-12 Business Days): free.  Express (3-6 Business Days):$30 (FREE On Orders Over $300.00).

3. When Will I Receive My Tracking Number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.

4.What If My Order Delivery Was Delayed?

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

5.Will I Have To Pay Customs Duties, Taxes Or Other Fees?

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself if happened.

6.Is My Personal Information Kept Private?

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.

7.What Materials Are Your Products Made From?

Most of our products are made of 925 sterling silver. Silver is a precious metal, like gold and platinum. voguebling uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.

8.Where Is My Order? Can I Have A Tracking Number?

Generally, we will ship out your order within 1-2 business days. Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status. If not, you can send us an Email. We will help you.

9.What Should I Do If I Didn’t Receive An Order Confirmation Email?

If you have not received a confirmation email about your order, you may have written your email incorrectly when you purchased or the email might be in your spam folder. Please feel free to contact us if you need help.

10.When Can I Receive My Order?

Delivery Time= Processing Time + Shipping Time. The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-3 working days, while engraved or custom orders may take up to 10-15 working days. Shipping time usually takes about 7-12 business days.

11. Can I Change Or Cancel My Order?

Yes! If you want to cancel or change your order, please send email to us first.

12. Can I Change The Address?

If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay an extra fee for it.

13. I Made A Mistake To Place The Wrong Order/Do Not Like My Jewelry, Can I Return It?

Yes, you can, but you need to contact us via email first after you receive the parcel. It was returned for personal reasons due to your wrong order/your dislike for it. So we will remove $20 from your refund as a loss of freight and handling fee, please kindly understand that.

14.Can I Get A Full Refund?

If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.

15. If I Refuse To Accept The Package, Can I Get A Full Refund?

We do not accept the refusal to return without any reason. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as: place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24 hours via email before shipping, so that we can help you solve it out timely.

16. How Soon Will I Receive My Refund For The Return?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 4-8 business days.

17. Do I Need To Pay For The Return Shipping?

Please note that original shipping fees will be removed from refund and return shipping costs are the customer's responsibility, if the returning is due to the buyer's problem. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.